Contact Us

Thank you for choosing Hopecho! We are committed to providing you with a premium cross-border shopping experience. Whether you have order inquiries, after-sales issues, or want to share suggestions with us, you can reach us through the following channels. We will get back to you within 1-2 business days.

📞 Customer Service Hotline

• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time, excluding statutory holidays)
• Phone Number: +1 762 585 4705

✉️ Email Support

• Orders & After-Sales: choh5485@gmail.com (For shipping, returns, exchanges, logistics tracking, etc.)
• Business Cooperation: choh5485@gmail.com (We welcome suppliers, logistics partners and other cooperation negotiations)
• Suggestions & Complaints: choh5485@gmail.com (Every piece of your feedback drives us to improve)

💬 Live Chat Support

• Click the "Live Chat" icon at the bottom right of the page for real-time consultation (Faster response during business hours)
• You can leave a message during non-business hours, and we will reply to you on the next working day

📍 Company Addresses

• Office Address: [Your City + Detailed Office Address]
• Warehouse Address: [Your Cross-Border Warehouse Address, Optional]

📱 Social Media

• Facebook: @hopecho
  

❗ Warm Reminders

1. Please provide your order number or registered phone number when consulting, to help us locate your information quickly.
2. For after-sales issues, please attach product photos/videos, which will facilitate us to solve your problem efficiently.
3. Cross-border orders are subject to customs policies and logistics timelines. For related questions, please check the "Logistics Help" page first.